Complaints Procedure

As a Last Resort

Complaints from travellers concerning the Responsible Travel Policy or the Travellers’ Code of Conduct should be sent to holidays@tikalanka.com

The email should detail the nature of the complaint and should contain relevant information relating to the perceived error, misinterpretation of information or incorrect data.

All complaints will receive immediate attention and the nature of the complaint will be given serious and careful consideration. A response to the complaint will be sent within 30 days of receiving the complaint by email.

Information

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“Friendliness of Sri Lankans. Mix of cultures – Buddhist, Hindu, Christian, Muslim. Variety of sights and activities – historic sites and cities, beach resorts, wildlife/national parks. Quality and variety of accommodation. Food – especially seafood, tropical fruit. [What did you like most about Sri Lanka?] Ravi was great. He had an amazing ability to spot a chameleon at 500m! We appreciated his knowledge of birds and wildlife. We enjoyed his insights into local history and culture.”

Deborah & Pablo