Complaints Procedure

As a Last Resort

Complaints from travellers concerning the Responsible Travel Policy or the Travellers’ Code of Conduct should be sent to

The email should detail the nature of the complaint and should contain relevant information relating to the perceived error, misinterpretation of information or incorrect data.

All complaints will receive immediate attention and the nature of the complaint will be given serious and careful consideration. A response to the complaint will be sent within 30 days of receiving the complaint by email.

“Had a fantastic trip. The drivers [guides] were lovely and very informative, and the hotels we stayed at were some of the best we've ever stayed in.”

Tom & Stephanie