Complaints Procedure

As a Last Resort

Complaints from travellers concerning the Responsible Travel Policy or the Travellers’ Code of Conduct should be sent in writing to:

Managing Director
Tikalanka Tours (UK) Limited
Keldhead
Heltondale
Askham
Penrith
Cumbria
CA10 2QL
UK

The letter of complaint should detail the nature of the complaint and should contain relevant information relating to the perceived error, misinterpretation of information or incorrect data.

All complaints will receive immediate attention and the nature of the complaint will be given serious and careful consideration. A response to the complaint will be sent within 30 days of receiving the complaint in writing.

“Galkadawala, Habarana – the highlight of our trip. Cannot fault this unique lodge. However not for everyone, need to be OK with wildlife in room etc. We loved it. Very comfortable although rustic. Food and staff were exceptional.”

Carol & Sarah